Terms of Service

1. Agreement

1.1 Contracting party

These Terms form a legally binding agreement between you and:

7X Experience UG (haftungsbeschränkt)
Im Heimgarten 10
c/o Niels David Siebenborn
60389 Frankfurt am Main
Germany

(“tripstant”, “we”, “us” or “our”).

1.2 Eligibility

You must be at least 18 years old (or the age of legal majority in your jurisdiction) to create an account and use the Service. By using the Service you represent that you meet this requirement.

1.3 Acceptance

By creating an account, accessing the Service or initiating a booking through the Service, you accept these Terms, our Privacy Policy and our Refund Policy.

2. The Service

tripstant is an AI-powered travel planning and facilitation platform.

The Service allows you to:

• Enter travel parameters (dates, destination, flexibility, number of travellers, free-text preferences)
• Receive AI-generated itineraries and recommendations
• Search for flights, accommodation, activities and related travel services via third-party providers
• View offers and, where available, initiate bookings with those third-party providers
• Manage and share trip plans
• Access offline features (maps, tickets, itineraries) within the mobile apps

Important positioning
tripstant is a technology platform and intermediary.
We do not act as a tour operator, travel agent in the classical sense, or merchant of record for the underlying travel services (flights, hotels, activities, etc.).

We generate plans and facilitate access to third-party offers. The actual travel contracts are concluded directly between you and the respective third-party providers.

3. AI-generated content

The itineraries, recommendations, price indications and other content generated by the Service are produced with the assistance of artificial intelligence.

You acknowledge and agree that:

• AI-generated content may be incomplete, inaccurate, outdated or contain errors
• Prices and availability shown in the Service are indicative only and are provided by third-party systems
• You must independently verify all critical information before relying on it, including but not limited to:
  • Visa and entry requirements
  • Travel documents and health regulations
  • Safety and security situation at the destination
  • Final prices, taxes, fees and cancellation conditions
  • Actual availability at the time of booking

tripstant does not guarantee the accuracy, completeness or suitability of any AI-generated content. You use such content at your own risk.

Under the EU AI Act you are interacting with an AI system. We inform you of this fact here and within the Service.

4. Accounts

4.1 Account creation

You may need to create an account to access certain features. You agree to provide accurate, current and complete information and to keep it updated.

4.2 Account security

You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You must notify us immediately of any unauthorised use.

4.3 Account deletion

You may delete your account at any time via the account settings in the app or by contacting us at hello@tripstant.app. Upon deletion we will delete or anonymise your personal data in accordance with our Privacy Policy, subject to legal retention obligations.

5. Plans, billing and cancellation

5.1 Free and paid features

tripstant may offer free access to certain features and paid plans or one-time fees for premium functionality. The applicable prices and features will be clearly displayed before you purchase.

5.2 Who sells Plus

Your contract for use of the tripstant Service itself remains with 7X Experience UG (haftungsbeschränkt). Who charges you depends on where you subscribe.

Website (tripstant.app): checkout is conducted by our online reseller Paddle.com. Paddle is the Merchant of Record for website orders of tripstant paid plans (for example Plus or Concierge bought through Paddle Checkout). Paddle processes the payment, calculates and remits applicable VAT or sales tax, issues invoices and receipts, and handles payment-related customer service, cancellations and refunds for those orders. Paddle’s Checkout Buyer Terms apply to the purchase: https://www.paddle.com/legal/checkout-buyer-terms Your card or bank statement may show Paddle alongside tripstant.

iOS app: Plus is an auto-renewable In-App Purchase sold by Apple. Apple’s Media Services Terms and the App Store price, tax and refund rules apply to that purchase. We use RevenueCat only to recognise the receipt on your tripstant account. The iOS app does not open Paddle checkout.

Neither channel applies to flights, hotels, activities or other travel services, which you purchase directly from third-party providers as described in section 6.

5.3 Billing

Paid plans are billed in advance on a recurring basis (monthly or annually) unless stated otherwise. On the website you authorise Paddle to charge the payment method you provide. In the iOS app you authorise Apple through StoreKit.

5.4 Price changes

We may change prices for paid plans. We will give reasonable notice of material changes on the website. App Store prices follow Apple’s pricing and the price shown in the paywall at purchase. Continued use after a change constitutes acceptance of the new price.

5.5 Cancellation of subscriptions

Website: cancel in your account settings (Paddle customer portal), at https://paddle.net or by contacting us or Paddle.

iOS: cancel in Settings → [your name] → Subscriptions, or via the manage-subscription control in the app. Apple continues access until the end of the paid period. Deleting your tripstant account does not cancel an App Store subscription.

Cancellation on either channel takes effect at the end of the current billing period unless Apple or Paddle refunds earlier.

5.6 Refunds

Refunds for tripstant plans are described in our Refund Policy. In summary: website charges are refunded by Paddle as Merchant of Record; App Store charges are refunded by Apple (reportaproblem.apple.com or the App Store). After the applicable window we do not provide partial refunds for unused subscription time unless required by mandatory consumer law. Refunds for flights, hotels and other travel services must be requested from the third-party provider.

5.7 Statutory withdrawal right (EU consumers)

If you are a consumer in the European Union, you may have a 14-day right of withdrawal for digital content or services under the Consumer Rights Directive, subject to the exceptions that apply when the service has begun with your express consent. Details are in the Refund Policy.

5.8 Service fees

In addition to the prices charged by third-party travel providers, tripstant may charge a service or facilitation fee. Any such fee will be clearly disclosed before you confirm a transaction.

6. Bookings and third parties

This is a core section of these Terms.

6.1 Role of tripstant

tripstant acts solely as a technology intermediary. We:

• Display search results and offers obtained from third-party providers via APIs
• May transmit your booking request and necessary data to the relevant provider
• Do not ourselves provide transportation, accommodation or other travel services
• Do not become a party to the contract between you and the third-party provider

6.2 Contract with the third-party provider

When you complete a booking:

• The contract for the travel service is concluded directly between you and the third-party provider
• The third-party provider’s own terms and conditions, privacy policy, cancellation policy and liability rules apply
• tripstant is not responsible for the performance, quality, safety or legality of the services provided by the third party

6.3 Prices, availability and changes

• All prices, availability, schedules, taxes, fees and conditions shown in the Service are supplied by third-party systems and can change at any time without notice from tripstant
• We do not guarantee that any offer will still be available or at the displayed price when you attempt to book
• Final confirmation of price and availability is provided only by the third-party provider after successful booking

6.4 Cancellations, changes and refunds

Any cancellation, change or refund request must be directed to the relevant third-party provider in accordance with their terms. tripstant will, where reasonably possible, assist you in contacting the provider, but we have no authority to grant refunds or make changes on their behalf. This is separate from refunds for tripstant’s own subscription fees, which are covered by our Refund Policy.

6.5 Package travel and linked travel arrangements

tripstant does not intentionally create package travel or linked travel arrangements within the meaning of the EU Package Travel Directive.

If, despite this intention, a combination of services is legally classified as a package or linked travel arrangement, the statutory information and liability rules will apply to the extent required by law. In all other cases, each service remains a separate contract with the respective provider.

6.6 Your responsibility

You are solely responsible for:

• Reviewing the third-party provider’s terms before booking
• Ensuring that all traveller information you submit is accurate
• Complying with all entry, visa, health and other requirements of the destination
• Checking the final booking confirmation issued by the provider

7. Acceptable use

You agree not to:

• Use the Service for any unlawful purpose
• Scrape, crawl or systematically extract data from the Service
• Reverse-engineer, decompile or attempt to access the source code or underlying models
• Abuse the AI features (e.g. excessive automated requests, attempts to extract model weights)
• Upload or transmit malicious code, spam or illegal content
• Infringe the intellectual property or other rights of tripstant or third parties
• Impersonate any person or misrepresent your affiliation
• Use the Service in a way that could harm, disable or overburden our systems or those of our providers

We reserve the right to suspend or terminate accounts that violate these rules.

8. Intellectual property

8.1 Our rights

The Service, including its software, design, logos, text, graphics and the underlying AI systems, is owned by tripstant or its licensors and is protected by intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to use the Service for your personal, non-commercial purposes in accordance with these Terms.

8.2 Your content

You retain ownership of the content you submit (prompts, preferences, saved trips). By submitting content you grant tripstant a worldwide, non-exclusive, royalty-free licence to use, store, process and display that content solely for the purpose of providing and improving the Service.

8.3 Generated itineraries

Subject to the rights of third-party providers in the underlying offers, you may use the itineraries generated for you for your personal travel planning. You may not resell or commercially exploit the generated content without our prior written consent.

9. Liability

9.1 No liability for third-party services

To the maximum extent permitted by applicable law, tripstant is not liable for:

• Any act, omission, error, delay, cancellation, overbooking, insolvency or failure of performance by any third-party travel provider
• The quality, safety, legality or suitability of any flight, accommodation, activity or other service booked through the Service
• Changes in prices, schedules or availability after an offer is displayed
• Any loss, injury, damage or expense arising from your use of third-party services

9.2 Limitation of liability for the Service itself

To the maximum extent permitted by applicable law:

• The Service is provided “as is” and “as available”
• We exclude all warranties, whether express or implied, including merchantability, fitness for a particular purpose and non-infringement
• Our total aggregate liability arising out of or in connection with the Service shall not exceed the greater of (a) the amount you paid us in the 12 months preceding the claim, or (b) EUR 100

9.3 Mandatory consumer rights

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable mandatory consumer protection law (including liability for death or personal injury caused by negligence, or for fraud).

10. Governing law and dispute resolution

10.1 Governing law

These Terms are governed by the laws of the Federal Republic of Germany, excluding its conflict-of-law rules.

10.2 Consumers

If you are a consumer resident in the European Union, you also benefit from any mandatory provisions of the law of your country of residence.

10.3 Dispute resolution

We encourage you to contact us first at hello@tripstant.app to resolve any dispute amicably.

For EU consumers, the European Commission provides an Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr

We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board, unless required by mandatory law.

10.4 Venue

Subject to mandatory consumer protection rules, the courts of Frankfurt am Main, Germany shall have exclusive jurisdiction.

11. Changes to these Terms

We may update these Terms from time to time. The “Last updated” date will reflect the most recent version.

Material changes will be notified via the Service or by email. Continued use of the Service after the effective date of the changes constitutes acceptance of the revised Terms.

12. General

• If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions remain in full force.
• Our failure to enforce any right does not constitute a waiver.
• These Terms constitute the entire agreement between you and tripstant regarding the Service and supersede any prior agreements.
• You may not assign your rights under these Terms without our prior written consent. We may assign our rights freely.

Contact

If you have questions about these Terms, please contact us at:

hello@tripstant.app

Related documents: Privacy Policy, Refund Policy, Cookie Policy, Imprint.